Shipping Policy

All orders are shipped from our European fulfillment center in Portugal.

Processing Time

Orders are typically processed within 1–3 business days. During promotional periods, processing times may be slightly extended.

Once your order ships, you will receive a confirmation email with tracking details.

Complimentary Shipping

We are pleased to offer complimentary standard shipping to the following regions:

United States

Europe

Complimentary shipping is applied automatically at checkout and does not require a code.

International Shipping

For destinations outside of the United States and Europe, complimentary shipping is available on orders of $375 USD or more.

Orders below this threshold will incur a shipping fee, calculated automatically at checkout based on destination.

Delivery Timelines

Estimated delivery times vary by destination and carrier and are provided as a guide only. Please note that delivery timelines may be affected by customs processing for international orders.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees, which are determined by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Margaux Sur Mer is not responsible for delays caused by customs clearance.

Delivery Issues

Please ensure your shipping address is accurate at checkout. Margaux Sur Mer is not responsible for delays, lost shipments, or returns resulting from incorrect or incomplete address information.

If your order arrives damaged or you experience an issue with delivery, please contact us promptly so we may assist.

Questions

For questions regarding shipping, delivery timelines, or your order, please contact us at support@margauxsurmer.com.